Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how Regional Queensland Security Services (“RQSS”, “we”, “us” or “our”) may collect, hold, use and disclose personal information.

RQSS is operated by Regional Queensland Investigations Pty Ltd. We seek to handle personal information responsibly and in accordance with applicable Australian privacy laws and other legal obligations.

2. Information We May Collect

The information we collect will depend on the nature of your interaction with RQSS.

Personal information may include:

• your name, position and organisation;
• telephone numbers and email addresses;
• business and workplace contact details;
• site, project or facility information;
• security requirements and operational information;
• correspondence and communications with RQSS;
• information contained in security enquiries or incident reports;
• billing and administrative information;
• employment or contractor application information;
• security licence and qualification details;
• information required to assess suitability for security work;
• website usage and technical information; and
• other information reasonably required to provide or administer our services.

3. Sensitive Information

In some circumstances, information supplied to RQSS may contain sensitive or confidential information, particularly where an enquiry concerns a workplace incident, security threat, safety concern or other sensitive matter.

We ask clients and prospective clients to provide only information that is reasonably necessary for us to understand and manage the security requirement.

Where sensitive information is collected, we will seek to handle that information appropriately having regard to the circumstances and applicable law.

4. How We Collect Information

We may collect information when you:

• contact us by telephone or email;
• submit an enquiry through our website;
• engage RQSS to provide security services;
• provide information about a site, project or security risk;
• communicate with RQSS personnel;
• apply or express interest in working with RQSS;
• provide licensing, qualification or employment information; or
• otherwise interact with our business.

We may also receive information from clients, contractors, government agencies, emergency services or other third parties where reasonably necessary for the provision or administration of security services.

5. Why We Use Personal Information

We may use personal information to:

• respond to security enquiries;
• assess whether RQSS can provide a requested service;
• prepare proposals, quotes and service arrangements;
• plan and manage security assignments;
• communicate with clients and client representatives;
• manage access, personnel and operational requirements;
• prepare security reports and records;
• respond to incidents and security concerns;
• administer accounts and business records;
• assess employment or contractor expressions of interest;
• verify licensing or other relevant qualifications;
• manage legal, regulatory and insurance obligations;
• maintain and improve our services; and
• protect the legitimate interests of RQSS, our clients and others.

6. Disclosure of Information

RQSS does not sell personal information.

We may disclose information where reasonably necessary to provide, manage or support our services, including to:

• authorised RQSS personnel;
• contractors and service providers supporting our operations;
• the client or authorised client representatives;
• professional advisers including legal, accounting or insurance providers;
• technology and data-storage providers;
• government or regulatory authorities where required or authorised by law;
• Queensland Police or other emergency services where appropriate; and
• other persons where disclosure is authorised, required or reasonably necessary.

7. Security Records and Incident Information

Security assignments may involve the creation of operational records, including occurrence logs, incident reports, access records and other security documentation.

Those records may contain personal information about employees, contractors, visitors, members of the public or other persons involved in an incident or interaction.

RQSS seeks to ensure that operational records are prepared for legitimate security and business purposes and are handled with appropriate care.

8. Recruitment and Expressions of Interest

If you apply for work or submit an expression of interest to RQSS, we may collect information relating to your identity, experience, employment history, licences, qualifications, availability and suitability for particular roles.

Information may be retained to allow RQSS to consider you for suitable future opportunities unless you request otherwise or we are required to retain information for another lawful purpose.

9. Website Information and Cookies

When you access our website, technical information may be collected automatically by our website, hosting provider or related services.

This may include IP address, browser type, device information, referring website, pages viewed and general website usage information.

Cookies and similar technologies may also be used to support website functionality, security, analytics and performance.

You can control or disable cookies through your browser settings, although some website functionality may be affected.

10. Data Security

RQSS takes reasonable steps to protect information against misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include access controls, password-protected systems, secure business platforms, controlled access to operational records and appropriate administrative processes.

No electronic system or internet transmission can be guaranteed to be completely secure, and users should take appropriate care when sending sensitive information electronically.

11. Third-Party Services

RQSS may use third-party technology, hosting, email, accounting, communication and business-management services.

Information may be processed or stored by those providers in accordance with their own terms and privacy arrangements.

Where reasonably practicable, RQSS seeks to use reputable providers and appropriate business systems.

12. Access and Correction

You may contact RQSS if you wish to request access to personal information we hold about you or believe information we hold is inaccurate or requires correction.

We may need to verify your identity before responding to a request. In some circumstances, access may be limited or refused where permitted or required by law.

13. Privacy Concerns

If you have a concern about the way RQSS has handled your personal information, please contact us.

We will consider the issue and seek to respond appropriately having regard to the circumstances and any applicable legal obligations.

14. Changes to this Policy

RQSS may update this Privacy Policy from time to time as our operations, systems or legal obligations change.

The current version will be published on this website and will identify when it was last updated.